Legal Information

Website Owner:

  • Name: Irma Iliana López Bello
  • Address: 91700, Emparan 153 departamento 3, Veracruz, Mexico
  • Email: [email protected]
  • Telephone: 2711785554

Electronic Contracting Information

Booking Procedures:

Contract Conclusion Steps: The following steps must be completed to finalize a booking:

  • Select dates and room type
  • Enter guest information
  • Review booking details
  • Complete payment
  • Receive confirmation email

Electronic Document Management:

  • Contract Archiving: Booking confirmations are filed in the Amenitiz system and can be accessed from there
  • Error Correction: Guests can modify or correct booking information by contacting the business and providing modification details
  • Contract Languages: Bookings are formalized in the local language.

Terms and Conditions:

  • Contract Confirmation: Booking acceptance is confirmed via online communication, such as email, whatsapp, etc

Country-Specific Electronic Contracting Requirements:

  • Payment Terms: Payment for bookings can be made via credit card, debit card, or bank transfer. Full payment is required at the time of booking unless otherwise specified. For certain rates, a deposit may be required with the balance due upon arrival. All prices are displayed in Mexican Peso and include applicable taxes unless stated otherwise. Cancellation policies and refund terms are detailed in our booking confirmation and terms & conditions.
  • Service Delivery: Check-in & check-out from the time stated in terms & conditions. Services include housekeeping, among others. Special requests should be communicated at booking. Service times may vary seasonally.
  • Complaint Handling: We are committed to addressing any concerns promptly. Complaints can be submitted via email to [email protected] or by phone at 2711785554. We aim to acknowledge all complaints within 48 hours and provide a full response within 10 business days. For urgent matters during your stay, please contact our reception immediately. If you are not satisfied with our response, you may escalate your complaint to the relevant consumer mediation service listed below.
  • Legal Guarantees: In accordance with consumer protection laws, we guarantee that our accommodation services will conform to the description provided at the time of booking. Should any services fail to meet these standards, guests are entitled to request to remedies including repair, replacement, price reduction, or refund as appropriate. Hidden defects in our facilities or services that affect your stay are covered under statutory warranty provisions for a period defined by local law.
  • Commercial Warranty: In addition to statutory guarantees, we offer a service quality warranty covering the functionality of in-room amenities and facilities for the duration of your stay. This includes prompt maintenance response for any equipment failures and alternative arrangements if repairs cannot be completed within a reasonable timeframe. After-sales service includes assistance with any post-stay queries or concerns via our customer service team.
  • Contract Duration: For individual bookings, the contract duration corresponds to your confirmed reservation dates. Group bookings and corporate contracts may have customized duration terms. The contract may be terminated in accordance with our cancellation policy or in cases of force majeure, breach of hotel rules, or non-payment
  • Digital Content: Our digital booking system provides real-time availability, instant confirmation, and secure payment processing. The booking platform is optimized for desktop and mobile devices, requiring an internet connection and updated browser for full functionality.
  • Consumer Mediation: In the event of a dispute that cannot be resolved directly, consumers may contact the following mediation services at no cost. EU consumers can also access the Online Dispute Resolution platform at http://ec.europa.eu/odr. We are committed to participating in good faith in any mediation proceedings.

Additional Website Terms

Intellectual Property

  • Website Content: Ownership of website content & images is by Amenitiz Solutions
  • Usage Rights: Guests may view and print content for personal, non-commercial use related to potential or actual bookings

External Links

  • Third-Party Websites: Our website may contain links to external websites operated by third parties, including but not limited to:
    • Tourism Information: Local attraction and destination websites
    • Transportation Services: Airlines, car rental, and public transport sites
    • Partner Services: Restaurant reservations, activity bookings, and local services
    • Social Media: Links to our social media profiles and sharing capabilities
  • Liability Disclaimer:
    • No Endorsement:
      • Links to third-party websites do not constitute endorsement of their content, services, or business practices. We do not control these external sites and are not responsible for their:
      • Content Accuracy: Information provided on external websites
      • Privacy Practices: How third parties collect and use personal data
      • Service Quality: Products or services offered by third parties
      • Availability: Continued operation or accessibility of external sites
    • User Responsibility:
      • Users access external websites at their own risk and should:
      • Review Terms: Read the terms and conditions of external sites
      • Verify Information: Confirm details independently before relying on third-party information
      • Exercise Caution: Be aware of different privacy and security practices
    • Reciprocal Linking:
      • Linking to Our Site:
        • Other websites may link to our homepage with prior permission. Deep linking to specific pages requires explicit written consent.
      • Link Requirements:
    • Appropriate Context: Links should be in appropriate, travel-related contexts
      • No Misrepresentation: Links must not suggest unauthorized affiliation or endorsement
      • Compliance: Linking sites must comply with applicable laws and regulations

Liability and Warranties

  • Website Availability:
    • Service Commitment:
      • We strive to maintain continuous website operation and provide reliable access to our booking services. However, we do not guarantee:
      • 100% Uptime: Uninterrupted website availability
      • Error-Free Operation: Complete absence of technical issues
      • Compatibility: Perfect functionality across all devices and browsers
    • Planned Maintenance:
      • Scheduled Downtime: Website may be temporarily unavailable for maintenance
      • Advance Notice: We will attempt to provide notice of planned maintenance when possible
      • Emergency Maintenance: Urgent technical issues may require immediate service interruption
  • Information Accuracy:
    • Content Standards:
      • We make every reasonable effort to ensure the accuracy of information on our website, including:
      • Room Descriptions: Accurate portrayal of accommodations and amenities
      • Pricing Information: Current rates and applicable fees
      • Availability Data: Real-time inventory management
      • Property Information: Accurate facility and service descriptions
    • Limitations:
      • Dynamic Information: Prices and availability are subject to real-time changes
      • Third-Party Information: External content may not be under our direct control
      • Translation Accuracy: Non-native language versions may contain minor variations
      • Verification Recommended: Important details should be confirmed directly with the property
  • Technical Issues:
    • System Limitations: Our liability for technical problems is limited as follows:
    • Force Majeure: No liability for issues beyond our reasonable control
    • Internet Connectivity: Not responsible for user's internet connection problems
    • Device Compatibility: Limited liability for device-specific technical issues
    • Browser Compatibility: Website optimized for current browser versions
  • Technical Support:
    • Best Efforts: We will make reasonable efforts to resolve technical issues promptly
    • Alternative Booking: Phone booking available if website technical issues occur
    • Limitation of Damages: Liability limited to direct damages actually incurred

Data Protection

Applicable Law and Jurisdiction

  • Governing Law:
    • These terms and conditions, and any disputes arising from your use of this website or our services, are governed by the laws of Mexico.
    • Legal Framework:
      • Primary Jurisdiction: Mexico law applies to all contractual relationships
      • Consumer Protection: Local consumer protection laws remain applicable
      • International Guests: Rights under home country consumer protection may apply
      • EU Regulation: Where applicable, EU regulations supplement local law
  • Dispute Resolution:
    • Primary Jurisdiction:
      • Legal disputes will be subject to the jurisdiction of the courts of Mexico, unless:
      • Consumer Protection Laws: Require disputes to be heard in consumer's home jurisdiction
      • Mandatory Arbitration: Alternative dispute resolution is required by local law
      • International Treaties: Bilateral agreements provide different dispute resolution mechanisms
  • Alternative Dispute Resolution:
    • Online Dispute Resolution: EU consumers may access ODR platform at http://ec.europa.eu/odr

International Considerations

  • Cross-Border Bookings:
    • For international guests, the following additional considerations apply:
    • Currency: Prices displayed in Mexican Peso unless otherwise specified
    • Exchange Rates: Currency conversions are estimates; actual charges may vary
    • International Law: Some international treaties may affect dispute resolution
    • Consular Services: Guests may contact their embassy/consulate for assistance with disputes